service and support

Our customers benefit from our expert knowledge and experience, which enable us to find the best solutions for their facility. Professional consultation, a competent service and short response times define our customer care.

Our well-versed team responds to queries and offers comprehensive support at any time. Customer requests are recorded by our electronic helpdesk and processed quickly and competently by a sophisticated first and second-level support system.

In more difficult cases preliminary analyses can be made promptly via remote desktop control. Communication with our customers is especially important to us. That means we are able to assist immediately and to solve any given problems efficiently.

To make sure that everything runs smoothly in the long term, our service focuses on:

  • efficiency
  • short reaction times
  • professional training for staff members
  • individual maintenance