Service & Support

Our customers benefit from our expert knowledge and experience, which enable us to find the best solutions for their facility. Professional consultation, a competent service and short response times define our customer care. Our well-versed team responds to queries and offers comprehensive support at any time. You as maintenance customer, chose the service level that best matches your business and ensure the qualified process time that you need. 

Customer requests are recorded by our electronic helpdesk and processed quickly and competently by a sophisticated first and second-level support system. In more difficult cases preliminary analyses can be made promptly via remote desktop control. Communication with our customers is especially important to us. That means we are able to assist immediately and to solve any given problems efficiently.

Our service hotline is can be contacted at work days from 08:00 till 17:00 at +49 (0)5251 529 408 or outside business hours at the times defined in your service agreement. You can reach us by e-mail at or via the contact form below.

Please include your name, the name of your organisation and your e-mail adress in your inquiry. The message is automatically forwarded and recorded in our electronic ticket system, where it is processed as soon as possible. You receive an e-mail with a ticket ID for tracking it in our support system.